MY ACCOUNT & MY ORDER
How do I place my order?
To place your order, follow these steps:
- Browse through our wide catalog of products until you find something you like, choose the quantity and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart)
- In ‘Cart’, you can either choose to continue shopping or confirm the order.
- To shop with us, you can either log into your account or simply continue as a ‘New User’.
- Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.
How will I receive my order? We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
How will I get confirmation that my order is placed successfully?
We'll send an email with your order information to confirm and another email when your order is shipped out. Sit back, relax, and wait for our awesome products to arrive.
I tried placing my order using my Debit Card/Credit Card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?
- Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
- For assistance you can write to us at firstname.lastname@example.org we will be happy to help you out.
How should I check the status of my order?
- Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.
- Once you have received the email with the courier provider and tracking details, you can track your order through the courier provider’s website.
- If you still have apprehensions, write to us at email@example.com, and your issue will be addressed.
Is it safe to shop online if I make payment using Net Banking, Debit Card or Credit Card?
All Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection.
Note: We accept only Indian Debit & Credit cards.
Note: We do not accept American Express cards.
What should I do if my payment fails?
In case of a payment failure, please retry ensuring:
- Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
- If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on firstname.lastname@example.org
Yes, we do. You can mail us with your order and design details at email@example.com. We can work out a custom rate for you depending on your quantity.
Do you ship internationally?
Yes, we do. But for that you will need to contact us on firstname.lastname@example.org as we need to work out the payment and courier separately for these orders.